This Privacy Policy explains how Devi Plants (“Devi Plants”, “we”, “us”, “our”) collects, uses, shares and protects your information when you use our mobile applications (the Customer, Delivery Partner and Partner apps), our website and related services (together, the “Services”). By using the Services you agree to the practices described here.
In short: we collect only what we need to deliver your orders, run Maali bookings and keep the platform safe. We do not sell your personal data. You can request deletion of your account and data at any time from the Delete your account page.
1. Information we collect
Information you give us
- Account details — your mobile phone number (used to sign in), and optionally your name, email address and profile photo.
- Addresses — delivery/service addresses you save, including a label, address lines, a map location and delivery instructions.
- Orders & bookings — the products you buy, Maali services you book, slots, notes, and order history.
- Support messages — anything you send us when you contact support or rate an order or Maali.
- Partner & rider details — if you register as a nursery, nursery staff, Maali or delivery partner, the business and KYC information needed for onboarding and payouts.
Information collected automatically
- Device & app data — device model, OS, app version, language, and a push notification token.
- Usage & diagnostics — how you interact with the app, and crash reports to help us fix bugs.
- Location — see Location data below.
2. How we use information
- Create and secure your account and sign you in.
- Show nearby nurseries and plants, process orders and Maali bookings, and arrange delivery.
- Provide live tracking, delivery and job-start OTPs, and ETAs.
- Send transactional updates about your orders, bookings, payments and account.
- Handle payments, refunds and partner payouts.
- Provide customer support and resolve disputes.
- Keep the platform safe, prevent fraud, and meet legal and accounting obligations.
- Improve our Services through analytics and crash diagnostics.
3. Location data
Location is central to a delivery service. We use it to show nurseries near you, estimate delivery distance and time, and let you track your rider or Maali on a map.
- Customers: we use the location you set for an address and — with your permission — your device's current location to help you set an address or find nearby sellers.
- Delivery partners & Maalis: while online or on an active job, the app shares your device location so customers and our dispatch team can track the order in real time. Sharing stops when you go offline or complete the job.
You can control location permission anytime in your device settings. Turning it off may limit nearby discovery and live tracking.
4. How we share information
We do not sell your personal information. We share it only as needed to run the Services:
- With nurseries, riders and Maalis — details needed to fulfil your order or booking.
- With service providers under contract — including Firebase (Google) for login, notifications and crash reporting; Razorpay for payments; Google Maps Platform for addresses and navigation; WhatsApp and email providers for notifications; and cloud hosting and storage providers.
- For legal reasons — to comply with law, enforce our terms, or protect users and the platform.
- In a business transfer — as part of a merger, acquisition or sale of assets.
5. Payments
Payments are processed by our payment partner, Razorpay. We do not store your full card numbers or banking credentials on our servers.
6. Data retention
We keep your personal information for as long as your account is active or as needed to provide the Services. After you delete your account we remove or anonymise your personal details (see Account & data deletion), but may retain certain records — such as order and transaction history in anonymised form — to meet tax, accounting, legal and fraud-prevention obligations.
7. Your rights & choices
- Access & update — view and edit your profile, addresses and saved details in the app.
- Notifications — manage push, WhatsApp and email preferences.
- Location — control permission in your device settings.
- Deletion — request deletion of your account and data at any time.
Contact us at support@deviplants.com to exercise any of these rights.
8. Account & data deletion
You can delete your account and personal data at any time, either in the app (Profile → Account → Delete account) or on the web via our Delete your account page. When your account is deleted, we anonymise the personal information tied to it — including your name, email, phone number, profile photo and sign-in identifiers — remove your saved devices, and deactivate your saved addresses.
9. Security
We protect your data with encryption in transit (HTTPS), access controls, short-lived sign-in sessions and other safeguards. No method is completely secure, but we work to protect your information and continually improve our safeguards.
10. Children
The Services are not directed to children under 18, and we do not knowingly collect their personal information.
11. Changes to this policy
We may update this Privacy Policy from time to time and will post the updated version here with a new “Last updated” date.
Devi Plants
Email: support@deviplants.com
Website: deviplants.com
Devi Plants